Managing Challenging Conversations

This course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.

Learning Objectives

On completion of this course, learners will be able:

• To understand and use the key principles for managing challenging conversations
• To utilise the skills of communication and listening to generate positive outcomes

Accreditation

The content of this difficult conversations course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On successful completion of this difficult conversations training, you will be awarded a certificate which you will be able to download and print immediately.

Duration

This course will take approximately 30 minutes to complete, depending on learning speed.

Target Audience

This module is aimed at business leaders and professionals.

Entry Requirements

There are no specific entry requirements for this course.