{"product_id":"managing-challenging-conversations","title":"Managing Challenging Conversations","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eThis course covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eLearning Objectives\u003c\/h3\u003e\n\u003cp\u003eOn completion of this course, learners will be able:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eTo understand and use the key principles for managing challenging conversations\u003c\/li\u003e\n\u003cli\u003eTo utilise the skills of communication and listening to generate positive outcomes\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eAccreditation\u003c\/h3\u003e\n\u003cp\u003eThe content of this difficult conversations course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.\u003c\/p\u003e\n\u003ch3\u003eCertification\u003c\/h3\u003e\n\u003cp\u003eOn successful completion of this difficult conversations training, you will be awarded a certificate which you will be able to download and print immediately.\u003c\/p\u003e\n\u003ch3\u003eDuration\u003c\/h3\u003e\n\u003cp\u003eThis course will take approximately 30 minutes to complete, depending on learning speed.\u003c\/p\u003e\n\u003ch3\u003eTarget Audience\u003c\/h3\u003e\n\u003cp\u003eThis module is aimed at business leaders and professionals.\u003c\/p\u003e\n\u003ch3\u003eEntry Requirements\u003c\/h3\u003e\n\u003cp\u003eThere are no specific entry requirements for this course.\u003c\/p\u003e","brand":"Progressa e-Learning","offers":[{"title":"Default Title","offer_id":58642928861529,"sku":null,"price":20.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1058\/6528\/1881\/files\/ManagingChallengingConversations.png?v=1784630743","url":"https:\/\/courses.progressa.co.uk\/products\/managing-challenging-conversations","provider":"Progressa e-Learning","version":"1.0","type":"link"}