Giving and Receiving Feedback

We've all had the experience of receiving a disappointing review at work, we all know how difficult it can be to take these comments on board. This short course is all about feedback: what it is, what it does and, most importantly, how you handle it. It gives you an understanding of the different types of feedback you might experience at work and an insight into your habits around this challenging topic. This training course has been created in collaboration with our subject matter expert, Eleanor Snare, emotional literacy specialist and life coach.

Our online Giving and Receiving Feedback training course is broken down into the following sections and can be completed at your own pace.

The course includes:

• What is Feedback?

  • Explore multiple definitions of feedback and how it feels.
  • Learn about different types of feedback in the workplace.
  • Analyse four workplace scenarios and complete a quiz to test your understanding.

• Initiative

  • Define initiative and understand its importance.
  • Reflect on your own level of initiative and independence.
  • Learn how to activate initiative to improve problem-solving.
  • Practice identifying workplace problems in an interactive exercise.

• Self-Assessment

  • Reflect on how you handle feedback through a short self-assessment.
  • Answer thoughtful prompts to gain insights into your responses.
  • Use honest reflection to improve how you process and apply feedback.

• Extension Task

  • Reflect on past feedback experiences using guided prompts.
  • Understand your typical reactions and how to improve them.
  • Learn how to modify your approach to make the most of feedback.

Why take this Giving and Receiving Feedback course?

By completing this course, you'll learn valuable skills to use in the workplace. This topic is known as a power skill, and when you complete it, you'll be able to identify different types of feedback and the appropriate ways to respond to them, learn the importance of both positive and negative feedback, reflect on how you respond to feedback, and the impact this has on your career development and progression. You'll also learn how to think more objectively about the way you handle feedback. It's important to note that while feedback might be labelled as positive or negative, if you can think of it in a neutral way, as simply feedback, it can make it easier to digest. But that can be tricky to do, and that's why the focus of this short course is on handling negative feedback.

Giving and Receiving Feedback Course Duration

This short power skill course should take 8-12 minutes to complete, but e-learning is self-paced, so it depends entirely on your individual learning speed and how quickly you absorb the study material.

Certification

After completing this Giving and Receiving Feedback course, you will be able to download and print a certificate for your records.

Entry requirements

There are no specific entry requirements for this Giving and Receiving Feedback course.