How to Deal with Difficult Situations

In this short power skills course, you'll find out how to deal with difficult situations so that in the future, you'll be able to resolve them swiftly and effectively. Workplace conflict can be a useful tool for growth and change, but only if it's managed well. This training course has been created in collaboration with our subject matter expert, Eleanor Snare, emotional literacy specialist and life coach.

Our online Dealing with Difficult Situations training course is broken down into the following sections and can be completed at your own pace.

The course includes:

• How Do You Feel About It?

  • Understand how difficult situations at work trigger physical and emotional responses.
  • Learn the benefits of stepping away from a situation.
  • Complete a reflection activity on a recent workplace challenge and your reactions.
    
    

• What Do You Want to Do About It?

  • Explore actionable steps to address workplace challenges.
  • Learn about workplace processes for handling difficult situations.
  • Engage with a case study and quiz to reinforce learning.
    
    

• Communicating Your Perspective

  • Learn strategies to discuss difficult situations effectively.
  • Discover four key tips for clear and confident communication.
  • Practice with a conversational cheat sheet quiz.
    
    

• Extension Task

  • Reflect on how you handle difficult situations.
  • Identify ways to adjust your approach in the future.

Why take this Dealing with Difficult Situations course?

In this course, you'll find out how to deal with difficult situations so that in the future, you'll be able to resolve them swiftly and effectively. Workplace conflict can be a useful tool for growth and change, but only if it's managed well. By taking part in this course, you'll learn how to analyse your emotions and practise describing them with words. You'll learn how to get the best outcome out of a difficult conversation by focusing on facts and observed behaviours. This power skill can be extremely beneficial in your job role.

Dealing with Difficult Situations Course Duration

This Dealing with Difficult Situations course should take 8-12 minutes to complete, but e-learning is self-paced, so it depends entirely on your individual learning speed and how quickly you absorb the study material.

Certification

After completing this Dealing with Difficult Situations course, you will be able to download and print a certificate for your records.

Entry requirements

There are no specific entry requirements for this Dealing with Difficult Situations course.